Refund Policy
Your satisfaction matters. Here's how refunds work at SpaceBaddie.
30-Day Money-Back Guarantee
We offer a full refund within 30 days of your purchase for physical products that are returned in their original condition and packaging. If you're not satisfied, we'll make it right.
Digital Products
Because digital products are delivered instantly, refunds for digital goods are handled on a case-by-case basis. You may be eligible for a refund if:
- The product was not as described
- You experienced a technical issue preventing access
- You have not downloaded or accessed the product
How to Request a Refund
- Visit our Returns page and submit a return request
- Include your order ID and the email used at checkout
- Our team will review your request within 1-2 business days
- Approved refunds are processed to your original payment method
Refund Timeline
Once approved, refunds typically take 5-10 business days to appear on your statement, depending on your bank or card issuer.
Non-Refundable Items
- Subscription fees once the billing period has started
- Digital products that have been downloaded or fully accessed
- Customized or personalized items
Questions?
Reach out to preston.chenault@xom3.io and we'll get back to you within 24 hours.